Return & Refund Policy

Return & Refund Policy for FROST BUDDY

Return Eligibility and Timeframe

At FROST BUDDY, most products from our range of Accessories, Drinkware, and New Arrivals can be returned within 30 days following delivery. To be eligible for a return, items should remain unused and in their original condition.

Condition Requirements for Returns

To ensure the return is accepted, returned products must:

Be in substantially the same condition as when received
Include original packaging
Contain all accessories and components initially supplied
Not exhibit unreasonable signs of use or damage

Note that some product categories may have additional return requirements.

Non-Returnable Products

Certain items cannot be returned due to their nature or applicable restrictions. These include but are not limited to:

Final-sale products
Personalized or custom items
Products that cannot be resold for hygiene or safety reasons
Other products explicitly marked as non-returnable

How to Request a Return

Before returning any item, please contact us at lukaspeda271@gmail.com with your order details, the product to be returned, and the reason for the return. We will provide specific return instructions if your request is approved.

Return Shipping Costs

Unless otherwise required by law, customers are responsible for return shipping costs when the return is due to a change of mind or other non-defective reasons. If the product is defective, delivered damaged, or incorrect, FROST BUDDY will cover return shipping or offer an appropriate solution.

Refund Process

Once we receive your returned item, we will inspect it to confirm it meets our return conditions. Approved refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider’s processing times.

Reporting Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains incorrect products, please notify us promptly at lukaspeda271@gmail.com. To help us resolve the issue efficiently, you may be asked to provide photographs, order details, and packaging information.

Exchanges

For eligible products, FROST BUDDY may offer an exchange if a suitable replacement is available. If an exchange is not possible, we will work with you to find another appropriate resolution.