Shipping Policy for FROST BUDDY
Order Preparation and Processing
At FROST BUDDY, your order is prepared once payment has been successfully confirmed. Processing typically takes between 1 to 3 business days but may vary due to product availability, order volume, weekends, holidays, and other operational factors.
Shipping Methods and Delivery Times
Our available shipping methods depend on your delivery location, the products in your order, package size and weight, as well as carrier availability. Shipping options and related costs will be displayed during checkout for your convenience.
Estimated delivery times range from 5 to 10 business days. Please note that these are general guidelines and actual delivery can be affected by carrier performance, weather conditions, customs processing, and other factors beyond our control. Unless explicitly stated, delivery dates are not guaranteed.
Shipping Charges
Shipping fees are calculated based on destination, chosen delivery service, package dimensions, and weight. Promotional conditions may also influence shipping costs. The exact shipping charge will be shown prior to completing your order.
Tracking Your Shipment
Where tracking is available, you will receive tracking information after your package has been dispatched. Tracking details may not appear immediately and can take time to update within the carrier’s system.
Delivery Address Accuracy
Please ensure your shipping address is complete and accurate before finalizing your purchase. Incorrect, incomplete, or outdated addresses can cause delivery delays or additional fees.
Possible Shipping Delays
Shipments may be delayed due to events such as:
- Severe weather conditions
- Carrier disruptions
- Seasonal demand fluctuations
- Transport or logistical issues
- Customs inspections
- Public holidays
- Incorrect address information
- Other circumstances beyond our reasonable control
Damaged or Missing Packages
If you receive a package that appears damaged, please retain all original packaging and contact FROST BUDDY immediately at lukaspeda271@gmail.com. We may request photographs or additional details to assist with your case.
If your package does not arrive within the expected timeframe, review any available tracking information. You may need to contact the shipping carrier directly before we can proceed with further assistance.
International Shipments
International orders may incur import duties, taxes, customs fees, brokerage charges, or other fees imposed by your country. These charges are typically the responsibility of the recipient unless otherwise stated at the time of purchase.
Undeliverable Orders
If a package is returned to us due to refusal, inability to deliver, or incorrect address provided, additional shipping or handling fees may apply. Eligibility for refunds in these cases depends on specific circumstances and our existing policies.